Booking, paperwork and travel
Everything we are asked most often. If your question is not answered here, ask us directly.
Booking and pricing
Two to three weeks is comfortable for most domestic and regional routes. Long-haul destinations needing import permits can take six weeks or more, so contact us as early as you can and we will tell you the real lead time for your route.
Distance, transport mode, crate size and any paperwork your destination requires. You get one fixed written price before booking, and it includes the crate, the handler, insurance and tracking.
Yes. Date changes are free where the route and paperwork still work. Cancellation terms are set out in your written quote before you commit to anything.
Paperwork and customs
Most routes need a microchip, a rabies vaccination inside the valid window, and an animal health certificate. Destinations further afield often add an import permit and a blood titre test. We confirm the exact list for your route in writing before you book.
Yes. We prepare and lodge the documentation and manage border inspections. This is included in the quoted price rather than added later.
Tell us early. Several vaccinations have waiting periods before travel is permitted, so we work backwards from your date with your vet and build the timeline around it.
Travel conditions
In an IATA-compliant crate sized so they can stand, turn and lie down naturally, in a climate-controlled vehicle or an approved hold. We deliver the crate ahead of travel so it is familiar by the day.
Yes, and they are logged. Water, comfort and exercise breaks appear on your tracking timeline with timestamps as they happen.
Flat-faced breeds carry real respiratory risk in air transport, and many airlines refuse them outright. Where flying is not safe we route by road or sea instead, and we will say so rather than take the booking.
Full insurance cover is included on every booking as standard for the whole journey, not sold as an add-on.
Ready to move your animal?
Tell us the species, both addresses and a rough date. You get a route, a named handler and a fixed price in writing.