Six stages, one tracking number

From first enquiry to signed hand over, with your tracking number live from the moment we collect.

The full journey

Tell us about your pet
Species, breed, age, weight and both addresses. We use this to work out whether the route should run by road, air or sea.
Get a written plan and price
You receive the proposed route, the crate size, the handler arrangement and a fixed price. Nothing is booked until you approve it.
Pre-travel preparation
We confirm vaccinations and microchip details, prepare customs paperwork where the route needs it, and deliver the crate early so your pet can settle into it.
Collection day
Your handler collects within the agreed window, checks your pet in, and your tracking number goes live with its first milestone.
In transit
Follow live location, milestones and rest breaks from your phone. If an estimate changes, the timeline updates with the reason.
Hand over and close
We hand your pet to you or your named contact, capture a signature, and the record closes with a full audit trail you can download.

Enquiry to written quote: One working day for domestic and regional routes. Longer where we need to confirm import rules first.
Quote to collection: Two to three weeks is comfortable for most routes. Permit-controlled destinations need six weeks or more.
Collection window: Agreed with you in advance, and often early morning or evening to suit flight times and avoid the hottest part of the day.
Updates in transit: At each recorded milestone rather than continuously, so expect gaps during a long leg or a flight.
Hand over: To you or your named contact, against a signature. The record then closes with a downloadable audit trail.

Have these ready and most routes can be booked the same week. We will tell you early if your destination needs anything beyond this list.

Tell us the species, both addresses and a rough date. You get a route, a named handler and a fixed price in writing.